Terms and Conditions
Carisatravel.com and Finlandlocalguide.com are registered trade names of Carisa Travel Group LTD. Our headquarters at Louhentie 16, 02130 Espoo, Finland, and our Business ID is 2808449-6. The group owns and operates entities such as Nordic Tour, with a Business ID of 2913149-3, and Finland Local Guide, identified by Business ID 2841913-7.
Our comprehensive booking conditions apply to all reservations made through Nordictour.com, Carisatravel.com, and Finlandlocalguide.com. Any booking facilitated via the company’s websites or through other means is considered a commitment by the customer to procure the specified travel package or arrangements, adhering to the established Booking Conditions.
A contractual agreement between the customers and the entities of Nordic Tour By Carisa, Carisa Travel Group, and Finland Local Guide is formalized only upon receiving full payment and issuing a confirmatory invoice. By initiating a booking, the customer agrees to these Booking Conditions on behalf of every member of their travel group, thereby assuming financial responsibility for the collective.
The booking conditions of Carisa Travel Group, Nordic Tour By Carisa, and Finland Local Guide are designed for individuals aged 18 and above. Any customer below this age threshold must be accompanied by a legal adult.
When you proceed with a booking, you accept all our terms and agreements. We are committed to addressing all questions and requests within two business days, ensuring prompt communication, especially during peak seasons.
Please be assured that Carisa Travel Group is a fully licensed entity by the Finnish government and strictly adheres to the General Data Protection Regulation (GDPR)–the paramount regulation in EU law concerning data protection and the privacy of our customers. We invite you to review our Privacy Policy to gain a detailed understanding of our practices.
Terms of Payment
Accepted Payment Methods Carisa Travel accepts payments through all major debit and credit cards. For reservations confirmed at least two weeks before the travel date, we also accept bank transfers. We process card payments, including those made with Visa, Visa Electron, MasterCard, JCB, Discover, Maestro, Union Pay, Diners, and American Express. Please be advised that payments made using Diners, Discover, and American Express cards are subject to a 3% handling charge.
Special Offer Packages
A total payment may be required when booking to benefit from specific promotional deals. The terms may vary based on the promotion. Unless indicated otherwise, our standard payment conditions apply to all special offers.
Custom Bookings
Tailor-made Packages may require a deposit of 20%, 30%, or 50% of the total price, depending on the included services, or full payment upon booking.
Final Payment
The balance for individual and group packages must be paid no later than 30 days before arrival or upon booking confirmation if the booking is made less than 30 days before travel. Specific tour packages require earlier full payment; such terms are specified in the online package details.
Please be aware that stringent payment terms, detailed in the online package information, govern some itineraries Carisa Travel offers.
Payment Processing
Upon receipt of your payment, an invoice for the amount paid will be emailed to you. Any subsequent payments can be made securely through the designated payment portal on our website.
Late Payments
Should a payment be outstanding within two weeks of the scheduled arrival, and no arrangement for its settlement has been made, Carisa Travel reserves the right to treat the delay as a booking cancellation and may consequently revoke the confirmation of our services.
Validity of Prices
The prices listed on our tariffs are current and subject to change without prior notification. Once the final invoice is issued, the price of your booking is safeguarded against any additional surcharges unless these arise because of unforeseeable circumstances such as currency fluctuations, government levies, or other cost increments outside of our control. On rare occasions, prices must be adjusted, and Carisa Travel will notify you at least 28 days in advance if there is a change to your booking cost. In such cases, you will be invoiced for any increase exceeding 5% of the net package price post-deposit. Should surcharges surpass 10%, you are entitled to a full refund should you choose to cancel. It is important to note that Carisa Travel may cancel or modify an order if pricing errors are detected on our website.
Cancellation Terms
Individual tours and multi-day tours
Specific cancellation terms are detailed within the description of each tour.
Custom Bookings
Specific cancellation terms are detailed within the offer.
Group tours
Specific cancellation terms are detailed within the group package offer.
Notification for Cancellation
If you need to cancel your booking, we urge you to promptly inform our travel consultants to ensure the best possible outcome. For cancellations within 72 hours of travel, contact us immediately at info@carisatravel.com or reach out to our customer service via the provided phone numbers to discuss your options.
Cancellation Insurance
Carisa Travel offers optional cancellation insurance multi-day tours and custom bookings. This insurance safeguards against potential financial losses due to cancellations. By opting for our cancellation insurance, you can cancel your tour for any reason.
All adult members of the booking must select the cancellation insurance for accompanying children and infants to be covered at no extra cost.
Cancellation insurance fee is non-refundable, non-transferable, and must be added to the total tour cost.
Cancellation Insurance Terms
In case you cancel, cancellation insurance offers the following terms:
- More than 48 Hours Before Travel: No cancellation fee; receive an 80% refund and 20% credit towards future bookings with us, applicable within 36 months.
- Less Than 48 Hours Before Travel: 30% cancellation fee.
- Less Than 24 Hours Before Travel: 40% cancellation fee.
Credits issued can be used by you or your friends/family for new bookings made within the specified time frame.
Non-Refundable Services
Certain services carry a strict no-refund policy upon cancellation, including:
- International and domestic flights
- Specialty accommodation such as ice/snow/igloo hotels
- Train tickets
- Cruises
Booking Changes
If you wish to make changes to your booking, please contact us. We will check the available options for you.
Special Offers
Carisa Travel’s special offers are subject to the following terms:
- Offers are valid for new bookings only;
- Offers cannot be combined with other discounts or promotions;
- Offers apply only to standard packages listed on our website. Custom options, such as hotel upgrades, extra nights, or additional activities, are excluded;
- Discounts are applied directly to the total booking price;
- Bookings made under special offers are not eligible for third-party travel agent commissions.
Invoice and Voucher Dispatch
Travel documents are provided electronically via PDF, and a hard copy is delivered upon arrival in Finland or at your hotel upon request.
Documents can be mailed via first class upon request for an additional fee and sent to the credit card holder’s billing address.
Carisa Travel is not liable for documents lost or misplaced during mail transit; thus, we recommend shipping via registered mail or courier service for added security.
Important Details for Travel Agencies
Our itineraries typically offer commissions to travel agents, please contact us for more details.
Liability
Carisa Travel is not responsible for any damages, losses, or disruptions caused by unforeseeable circumstances. While we endeavor to operate with the utmost care, we cannot be held accountable for the actions or failures of third parties.
- We reserve the right to alter travel routes and schedules without prior notice.
- Customers should consider comprehensive travel insurance to cover unexpected events.
- Feedback regarding satisfaction with our services is encouraged promptly to address any concerns.
- Communication regarding any incidents during travel should be made via our emergency contact or email within 14 days post-travel to maintain the right to compensation.
- Please note that all information and details regarding travel packages on our website are subject to change, and we reserve the right to correct any errors as necessary.