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Privacy Policy & Personal Data

Carisa Travel Group OY, Nordic Tour By Carisa OY Privacy Statement

According to the General Data Protection Regulation, the personal data controller of a register is obligated to inform the register’s data subjects in a clear manner. This statement fulfills this informing obligation.

1. Personal data controller

Carisa Travel Group OY, Nordic Tour By Carisa OY

Contact information:
Carisa Travel Group OY, Nordic Tour By Carisa OY
Address : Vironkatu 3 D 1
Postal code, town: 00170 Helsinki
Phone number: +358440231136

E-mail: info(@)carisatravel.com

 

Contact information in matters related to personal data files

Carisa Travel Group OY
Address : Vironkatu 3 D 1
Postal code, town: 00170 Helsinki
Phone number: +358440231136

E-mail: info(@)carisatravel.com

 

2. Data subjects

Collected data may belong to individual person, legal person and companies. Both Carisa Travel Group Oy and Nordic Tour By Carisa OY cooperates with individual travellers, travel agencies, online booking platforms and etc. the type of information may vary due to source and purchased product.

3. Purpose of use of personal data

Carisa Travel Group OY, Nordic Tour By Carisa OY are collecting necessary personal data from clients and potential clients. Here client may be individual persons and legal companies.

Grounds for keeping the register:

  • personal data is being processed based on an existing customer relationship
  • personal data is being processed based on consent (e.g. a list of potential customers collected at a fair, and the form has included giving consent for marketing)

 

Purpose for the register and the processing of personal data

Personal data is only being processed for predetermined purposes, which are:

  • Collected personal data is used for improving our service quality, having healthier and more effected communication with our clients. Different personal data may be collected on different ways and the processing and collection of personal data may depend on your relationship with us
  • Our company may use the personal data for its annual client profile reports, marketing purposes and company internal business development uses.
  1. Personal data recorded in the register

The customer register contains the following information:

We may need to process a variety of personal data regarding our communication with you, such as;

  • contact information, e.g., name, ID number, address, phone number, email address and etc,
  • travel period and duration
  • driving licence, passport number and other licence information, if needed
  • information on the purpose of the trip and special wishes for the trip
  • health and religion information
  • country of residence
  • food preferences and allergies
  • billing information.

In addition to the aforementioned information, we may collect and process other data that you provide to the company during purchasing service and while you get the service, e.g., photographs, as well as data that is essential for the company’s business.

5. The data subject’s rights

The data subject has the following rights, and requests for their use should be sent to ;

Carisa Travel Group OY, Nordic Tour by Carisa OY
Address: Vironkatu 3 D 1
Postal code, town: 00170 Helsinki
Phone number: +358440231136

E-mail: info(@)carisatravel.com

 

Right to access data

The data subject may check the data we have recorded.

Right to rectification

The data subject may request the rectification of inaccurate or incomplete personal data.

Right to object

The data subject may object to the processing of personal data if the data subject feels that personal data has been processed unlawfully.

Right to forbid direct marketing

The data subject has the right to forbid the use of personal data for direct marketing.

Right to deletion

The data subject has the right to request the deletion of data if personal data processing is not necessary. We will handle the request for deletion and proceed to either delete the data or state a justified reason for not being able to delete the data.

It should be noted that the controller may have legal or other rights to not delete the requested data. The controller is obligated to preserve accounting materials for the duration (10 years) set out in the Accounting Act (Chapter 2, Section 10). For this reason, materials related to accounting cannot be deleted before that term has expired.

Withdrawing consent

If the processing of personal data is only based on the data subject’s consent and not for instance on a customer relationship or membership, the data subject may withdraw consent.

The data subject may complain of the decision to the Data Protection Supervisor

The data subject has the right to demand us to restrict the processing of controversial data until the matter is solved.

Right to complain

The data subject has the right to complain to the Data Protection Supervisor if the data subject feels that we are violating the effective data protection regulation when processing personal data.

Contact information of the data protection supervisor:  www.tietosuoja.fi/en/index/yhteystiedot.html

6. Regular information sources

Information sources has many different types, ways and channels to reach us. Carisa Travel Group OY and Nordic Tour By Carisa OY has professional travel partners, cooperation with online booking platforms and also direct sales to individual persons. The origin of data may vary as EU or non. EU individual persons and legal persons due to international services sales and supplies of the company.

Customer information is regularly obtained from:

  • common communication ways of nature such as; website contact forms, e mail, phone calls, SMS messages, WhatsApp messages etc.
  • via cooperated travel partners, agents, online booking platforms, hotels and etc.

Sharing data in EU, EEA and non-EU;

By nature of travel business our companies may share only the necessary information with trusted travel partners such as hotels, restaurants, tour operators, transfer companies, tour guides and etc in EU, EEA and non-EU countries.

7. Regular disclosure of data

The disclosure of data collected by our companies may vary for marketing, accounting, business reports, business development with cooperated companies and other purposes.

8. Duration of processing

Carisa Travel Group Oy and Nordic Tour by Carisa OY may keep the collected information for different durations due to channel of information arrives, the purchased service type and other reasons. Also the accounting legal purpose, company sales reporting, business development plans of company and marketing purposes may affect the duration.

9. Personal data processors

Personal data is process by employees of Carisa travel Group OY and Nordic Tour By Carisa OY.

The controller and its employees process personal data. We may also outsource the processing of personal data partly to a third party, in which case we will guarantee with contractual arrangements that personal data is processed in compliance with valid data protection legislation and also otherwise appropriately.

10. Transferring data outside the EU

Data is regularly transferred outside the EU or the EEA. When data is transferred outside the EU and the EEA, we will safeguard the sufficient level of personal data protection by e.g. agreeing on matters related to the confidentiality and processing of personal data in compliance with legislation.

11. Automatic decision-making and profiling

We are not using the data for automatic decision-making or profiling.

 

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